Shipping & Returns
Chi Ho Limited ships bags to addresses within the regions listed at checkout on bundlezwtv.com. Orders are processed after payment authorization and address verification. Shipping timelines are standard and vary by destination. Chi Ho Limited does not guarantee specific delivery dates. Delivery timelines depend on the destination and the shipping service selected at checkout. Chi Ho Limited provides tracking information for each shipment. The customer must provide a complete and accurate shipping address. Chi Ho Limited is not responsible for delays caused by incorrect address information, customs clearance, or carrier operations. Shipping charges are shown at checkout before order confirmation. The customer bears all shipping charges for the initial delivery unless a written promotion states otherwise. Title and risk of loss pass to the customer upon carrier delivery confirmation.
Return Policy
Chi Ho Limited offers a strict 14 days no-reason refund policy. The customer may return eligible bags within 14 calendar days of receipt for a refund without providing a reason. The 14-day period begins on the date the carrier confirms delivery. To qualify, items must be unused and in original packaging. All original tags, accessories, and protective materials must be included. Items that are used, damaged, or missing original packaging are not eligible for return. The buyer completely bears all return shipping costs. Chi Ho Limited does not reimburse return shipping fees. The customer must obtain a return authorization before shipping any item back. Returns sent without authorization are refused and returned to the sender at the customer's expense.
Refund Processing
Refund arrival time is at least 14 days from the date Chi Ho Limited receives the returned item. Chi Ho Limited inspects each returned item before approving the refund. If the returned item meets the return conditions, Chi Ho Limited issues the refund to the original payment method. Refund arrival time is at least 14 days. PayPal refunds take at least 14 days; however, local laws require up to 30 days for PayPal refunds in some regions. The customer must allow the full refund period before contacting Chi Ho Limited about a missing refund. Chi Ho Limited does not issue cash refunds. Chi Ho Limited does not refund original shipping charges unless the return results from a damaged or defective item claim approved under the damaged goods section.
Damaged or Defective Items
Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. The customer must contact [email protected] within exactly 7 days of receipt and provide the order number, photographs of the damage or defect, and a description of the issue. Claims submitted after exactly 7 days of receipt are not accepted. Chi Ho Limited evaluates each claim. If Chi Ho Limited approves the claim, Chi Ho Limited provides return instructions and covers return shipping costs for the approved damaged or defective item. The customer must follow the provided instructions. Chi Ho Limited does not accept damaged or defective item claims outside the exactly 7-day period.
Return Process
Step 1: The customer contacts [email protected] within 14 calendar days of receipt to request a return authorization. The customer provides the order number and the item details. Step 2: Chi Ho Limited reviews the request and issues a return authorization with return instructions. Step 3: The customer packs the item in original packaging with all original tags, accessories, and protective materials. Step 4: The customer ships the item to the following return destination: The recipient must be Chi Ho Limited, the contact phone is +852 6022 3318, and the specific return address is 22/F, Asian House, 1 Hennessy Road, Wan Chai. Step 5: The buyer completely bears all return shipping costs. The customer must use a trackable shipping service and retain the tracking number. Step 6: Chi Ho Limited receives the item and inspects it for compliance with the return conditions. Step 7: Chi Ho Limited issues the refund to the original payment method after inspection. Refund arrival time is at least 14 days from the date Chi Ho Limited receives the returned item. PayPal refunds take at least 14 days; however, local laws require up to 30 days for PayPal refunds in some regions.
Non-Returnable Items
Items that are unused and in original packaging are eligible for return under the 14-day no-reason refund policy. Items that are used, damaged, or missing original packaging are not eligible for return. Items returned without a return authorization are not eligible for refund. Items returned after the 14-calendar-day return period are not eligible for refund. Chi Ho Limited does not accept returns for items that show signs of use, alteration, or damage caused by the customer. Chi Ho Limited does not accept returns for items that are missing original tags, accessories, or protective materials.
Contact Information
For shipping questions, return authorizations, damaged or defective item claims, and refund inquiries, contact Chi Ho Limited at [email protected]. The customer may also write to Chi Ho Limited at 22/F, Asian House, 1 Hennessy Road, Wan Chai. The contact phone is +852 6022 3318. Chi Ho Limited responds to inquiries in the order received. The customer must include the order number in all communications. Chi Ho Limited does not accept return deliveries at any address other than the specific return address stated in the Return Process section.
